🥇 How Zendesk led Element Electronics to an award-winning customer service strategy: https://zdsk.co/42E55my 😡 In 2018, Element's customer service was in need of a major overhaul. Social media echoed complaints such as “Nobody answers the phone. Nobody ever gets back to me.” But after replacing its existing system with Zendesk, Element achieved: 🚀 110% increase in its customer satisfaction score 📞 33% decrease in call handling times 🖥 19% decrease in chat handling times 🏆 What followed tho
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