Common platforms, infrastructure standards and unified support are three critically important elements that set the foundation to achieve and maintain operational efficiency, environment stability and ...

Source Support Services launches its Unified Services Platform to orchestrate service outcomes at scale across the global data center economy.

Microsoft's decision to replace its Premier Support model with Unified Support has been a costly one for many enterprises. According to Gartner’s most recent Market Guide for Microsoft Product Support ...

As Microsoft Unified Support costs continue to climb, many organizations struggle to determine whether they’re truly getting value for their support spend. With complex pricing models, formula-based ...