The image used in this post is of a small group of students sitting in a room together, (seemingly) energetically talking about the issues at hand. This is an example of synchronous discussion—the ...

The landscape of modern education has shifted effectively from the physical classroom to the digital realm. Students now have more choices than ever regarding how and when they engage with course ...

A fully remote semester has forced many students at the University of Massachusetts to balance the structure of synchronous classes with the freedom of asynchronous classes. Some students agree that ...

If you work in education in 2020, you are making tough decisions about how to best reach and teach your learners in the midst of a global pandemic. There is a dearth of evidence to help teachers make ...

The bell rings at 10:00 a.m. A teacher begins explaining quadratic equations. Some students lean forward, pencils ready. Others stare at the clock. A few are still turning yesterday’s lesson over in ...

Most people are accustomed to synchronous communication when working in an office. When they have a question, they could simply turn to a co-worker for a face-to-face conversation to get answers in ...

I’ve found the topic of support channel mix to be an interesting study in organizations. Traditional channels can be categorized a few different ways. Phone and video are live channels that use both ...