diginomica

Agentic dog food on the menu - how Salesforce has built Fin into its own support activities and the customer learnings that have emerged

Now that Fin is part of the Salesforce empire, the new parent has been running the latest addition to the family through its ...
SiliconANGLE

Salesforce adds generative AI support across its application portfolio

Salesforce Inc. today is jumping aboard the generative artificial intelligence train with the addition of large language model support across its portfolio of applications. Generative AI can now be ...
InfoWorld

Salesforce launches Headless 360 to support agent‑first enterprise workflows

The new platform packages Salesforce’s AI and developer tools into a headless, API‑driven layer designed for software agents to execute business processes without human interfaces. Salesforce is ...
SiliconANGLE

Salesforce brings AI agents to employee support with Agentforce for HR Service

Salesforce Inc. today announced the launch of Agentforce for HR Service, a new set of artificial intelligence-powered capabilities aimed at making employee support and human resources solutions more ...
VentureBeat

Salesforce launches Agentforce 3 with AI agent observability and MCP support

Salesforce rolled out sweeping enhancements to its AI agent platform Monday, addressing the biggest hurdles enterprises face when deploying digital workers at scale: Knowing what those agents are ...
Business Wire

Vonage Introduces 'Conversations for Salesforce' for Seamless Customer Journeys across Channels, Processes and Organisations

HOLMDEL, N.J.--(BUSINESS WIRE)--Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation and a part of Ericsson (NASDAQ: ERIC), has launched Vonage ...