Back in the old days, if a customer had a problem with a product or service, he'd pick up the phone and dial the service provider or vendor responsible. In most cases, he'd be attended to by a ...

How to install the OTRS community edition help desktop platform on Ubuntu Server 20.04 Your email has been sent OTRS is one of the more popular open-source ticketing systems you’ll find on the market.

In Part 1, I introduced you to OTRS and guided you through the process of installing and configuring oTRS on your system. At the end of Part 1, you were able to log in to the OTRS Dashboard, which ...