I do a lot of remote tech support, but some clients may struggle to find the Start menu on a good day. Telling them to log into a VPN account just to let me fix a single issue is too complicated. I ...

I use an application called Morae Recorder and Morae Observer when I'm out in the field to run Usability Testing. The two apps require two people with one person taking notes, it works pretty well.

I just got back from an extended vacation that took me to three countries over nearly three weeks. It was supposed to be a relaxing getaway, but I couldn’t avoid work entirely. To stay connected, I ...

Home networking is something we all wish was simple, but anybody who has spent more than a weekend messing with routers knows that it's really not. Stuff breaks for no apparent reason, and there are ...