When aiming to become an online secretary without prior experience, there are ways to create materials you can show to ...

In global organizations, complexity is a given. Different regions, departments and time zones all come with their own systems and priorities. It’s easy to let structure take the driver’s seat. But in ...

Purposeful anticipation and timing are at the heart of my approach to building client loyalty. At the time of booking, I anticipate my client’s next interest, and then I become an expert in that area.

Personal, authentic, and consistent emails are more likely to engage clients and improve open rates. Specific, timely subject lines and concise content help clients see immediate value in your emails.

My agency often crosses paths with different types of clients in various sectors including fashion, design, beauty, food and beverage, retail, travel, and technology. Some agencies might see working ...

We collaborate with the world's leading lawyers to deliver news tailored for you. Sign Up for any (or all) of our 25+ Newsletters. Some states have laws and ethical rules regarding solicitation and ...

For a moment, think about your favorite restaurant. If you frequent the location often, the waitstaff may know your name, your favorite dish and where you like to sit. All of these elements create an ...

For CPAs working from home, the office is no longer just a private workspace, it’s a client-facing signal of competence in every call and every meeting. The challenge is that even strong work can feel ...

Call me Captain Obvious, but understanding your clients is critical to building a successful practice. (Yes, I know … “Thank you, Captain Obvious!!”) Two powerful tools that help achieve this ...

Born in Omaha, Nebraska, Stoy graduated from Drake University with a BSBA in finance and a minor in business law and insurance. A former college athlete and teen development officer at the Boys and ...