Proper assertiveness statements, part of a broader class of assertive communication techniques, come in handy across situations, and along with the gentle limit-setting of a gracefully delivered no, ...

There is a famous adage that says, "Say what you mean, mean what you say, but don't say it mean." Being an effective communicator is listed as one of the top skills in almost every job description, ...

A monthly overview of things you need to know as an architect or aspiring architect. Unlock the full InfoQ experience by logging in! Stay updated with your favorite authors and topics, engage with ...

When we're making changes, we have a desire to do things differently, to work to change our behavior and also change the outcomes. Moreover, we need to learn what to do in order to get what we want.

We're faced with many choices in the world today. We're all built with the instinct for fight or flight when faced with confrontation. A bully can gain courage if you don't have to meet in person.

Making decisions isn’t one of my strengths. My default social response has always been to ‘go with the flow’. Laidback and easygoing are descriptors that repeatedly crop up in my performance reviews ...

Navigating the various ups and downs of life is a big part of getting older, and navigating these situations while staying true to oneself takes practice and skill. As your young adult moves through ...

Gone are the days when you could sell a product or operate a business and people would beat a path to your door. There's tremendous competition in the global marketplace, and consumers can purchase a ...

Everyone is familiar with the concept of assertiveness: the sweet spot between aggressive and passive communication characterized by direct, respectful conversation. Yet few can accurately gauge just ...