In my previous Decoding Dialogflow article, I discussed intents and provided guidance about how to create intents so that a customer service virtual agent can understand what the person using the bot ...

The need for quick, personalized and 24*7 customer service has seen an unparalleled rise of chatbots. Chatbots, in most cases, predominantly function as scripted, linear conversations where the output ...

Some years ago, Bain & Company published a report titled, “Closing the Delivery Gap: How to Achieve True Customer-Led Growth.” Out of that report came what has come to be known as the 80/8 statistic: ...

Google Cloud on Wednesday announced a series of updates to Dialogflow, the development platform for building chatbots and interactive voice responses (IVR). Dialogflow is the core technology behind ...

Google LLC today debuted some important updates to its Dialogflow, the main technology that powers its Contact Center AI service for automating interactions with customers in call centers. Dialogflow ...