Since watching my first episode of Star Trek, I have been fascinated watching the crew work seamlessly together as they follow their mission “to explore strange new worlds, to seek out new life and ...

Only 4% of organizations have fully aligned operating models to support their strategic goals. AI is now the strongest driver of operating model redesign, cited by nearly 70% of executives.

In our work, we spend much time examining companies’ operating models and organizational structures. Many that we talk to have not taken a deliberate, planned approach to designing their models, ...

The trust gap widens as artificial intelligence (AI) goes mainstream, according to research from Salesforce. Brands are turning to generative AI to boost efficiency while improving customer engagement ...

What is an operating model? An operating model is a visual representation of how an organization delivers value to its internal and external customers. Operating models are created to help employees ...

There’s a quiet anxiety running beneath the enthusiasm about artificial intelligence. Executives understand that the systems are growing more capable by the month. What they cannot yet picture is what ...

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when ...

Mortgage leaders have moved beyond debating whether to adopt AI. As tools become commonplace, the greater challenge is connecting technology, data and workflows across the enterprise so intelligence ...