Turn "being pleasant" into words and movements you can align on today. Includes a script and practice sheet.Shoken | AI Partner Minor (Nickname: Noah)A new staff member took a customer's order and ...

Anyone who’s working in the Customer Service or Support industry for any length of time has either written or read a call script. Call scripts enable the agent to read aloud over the phone while ...

Even though we have talk scripts in place, the quality of service varies from operator to operator.To solve this problem, we add questions and confirmation items, and create detailed branches based on ...

Forbes contributors publish independent expert analyses and insights. I'm a customer experience consultant and customer service trainer. Jan 17, 2015, 12:32pm EST Feb 02, 2015, 07:21pm EST This ...

There has always been a debate on whether customer service scripting will make customer service representatives sound too mechanical and less spontaneous. A recent interaction with a credit card ...

Saying "included therein" to every customer is like a legally binding ritual.Working in a call center already requires a special kind of patience, but this situation took it to another level. The job ...

As the Christmas shopping deadline nears, companies of all kinds are challenged with a huge volume of customer service calls. Traditionally, those found on the other end of 800-numbers are humans. But ...

With Comcast expanding its data caps to more cities, call center employees are likely being hammered with questions from disgruntled customers. Thanks to a leak of an internal customer service script, ...