Today I’m sharing eleven essentials of customer service in honor of 2018’s National Customer Service Week (NCSW), which starts October 1 and is sponsored by the International Customer Service ...

Over the past few years, I’ve worked with dozens of our new clients at FCR to help them design a quality process for the customer service team that drives the sort of customer experience they want to ...

Recently, I took a very early flight with British Airways (BA) out of Geneva airport and once again, BA staff demonstrated their excellent customer service. That morning Lionel was on duty and I ...

Opinions expressed by Entrepreneur contributors are their own. In the 2009 film Her, Joaquin Phoenix’s character falls in love with a disembodied, but seemingly human,voice. Set in the near future, ...

Opinions expressed by Entrepreneur contributors are their own. The founding team of every startup is generally concerned with the same few things: product and growth. However, there’s one more thing ...

While online customer service might conjure up images of far-off call centers and lost emails, there has been a revolution in the way online retailers are interacting with shoppers. At the recent IRCE ...