PolyAI launches new real-time voice conversation model to make AI-driven calls more human

The company’s new LLM does speech recognition and processing all within the model, but speech output is split out. This ...
TechCrunch

OpenAI releases new voice models for more natural live conversations

OpenAI today released new conversational models, called GPT-Live-1 and GPT-Live-1 mini, claiming that they sound more natural and can handle turn-taking better. These are full-duplex models, meaning ...
Forbes

Stop Letting The Model Design Your Customer Conversations

Every company deploying an AI voice agent has made the same bet, whether they realize it or not. They’ve let the model design their customer conversation. The goals are clear: collect the caller’s ...
Forbes

Why High-Stakes Conversations Fail And How To Get Them Right

Forbes contributors publish independent expert analyses and insights. I write about self-leadership and leading others. This voice experience is generated by AI. Learn more. This voice experience is ...