Ricardo Martinez II explains how emergency calls are prioritized, why burnout is rising, and what callers can do to get help faster.
Grays Harbor Communications (GHCC) has deployed AVA, Aurelian’s virtual assistant, to help answer calls to the agency’s ...
A roughly 100 page report about Austin 911 operations that went public this week addressed the feasibility of establishing a ...
Add Yahoo as a preferred source to see more of our stories on Google. DENVER ‒ In one of the last places where a real live person answers the phone immediately, AI is now playing an increasingly ...
The United States has let our 911 emergency response system languish for decades, failing to make the necessary investments ...
Joni Hodne (left), director of the 911 Emergency Dispatch Center in Minneapolis, Ben Jacobs (center), a call taker for the 911 Emergency Dispatch Center in Minneapolis, and Lori Patrick (right), a ...
DENVER ‒ In one of the last places where a real live person answers the phone immediately, AI is now playing an increasingly important role in helping 911 dispatchers speed police, firefighters and ...