Phenom announced an expanded AI & Automation Learning Lab will return to IAMPHENOM 2026, now featuring the new Agent Center dedicated to agentic AI at work. The lab will showcase more than 75 HR use ...

Contact centers have evolved significantly over the past few years, requiring contact center agents to refine their customer service skills. To keep up with new forms of communication, hiring managers ...

Genesys previewed an updated contact center AI agent to be released later this year, along with tools that orchestrate teams of agents -- including those from other vendors -- as open interoperability ...

Law firms can now put purpose-built AI agents to work on the operational tasks that slow them down — from billing to collections — through Agent Center, built on Stridyn and powered by MADDI. ATLANTA- ...

Aderant announced the launch of Agent Center, a hub for law firm management agentic tools. The center includes tools for talent evaluation, collections and billing appeals at launch. The agents, among ...