The Chicago Office of Emergency Management and Communications is preparing to launch a major software update to the city's 911 dispatch system, but some are calling to slow the process down.

Chicago will begin a phased rollout of a new system for the city's 911 center on Tuesday, marking the start of a transition away from technology that has been used for the past 30 years.

The first phase of the Chicago's switch over to a new 911 dispatch system got underway on Tuesday, despite pushback from alderpeople and union leaders who claim the system is not ready.

By the time the clock strikes midnight on a single Tuesday, Chicago’s 911 dispatchers will have fielded nearly 10,000 calls for police, fire and ambulance services. Of those, some of them are ...

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CHICAGO (WLS) -- Chicago is taking on a monumental task Tuesday, using new technology to answer and respond to 911 calls. The city said the computer-aided dispatch system will get first responders ...

Coconino County Emergency Communications Call Center will transition to cloud-based software for computer-aided dispatch and ...

CORTLAND, Ohio (WKBN) -- The City of Cortland is upgrading software so its police department can remain compatible with Trumbull County's 911 system. Last month, commissioners voted to upgrade to a ...